Should you need to return the item for any reason, please contact us for a "returns authorisation" within 28 days of receipt of the item through our contact page or by calling us on 01394 385567
We will advise the either:
- A convenient time for a pick up/exchange of the faulty or damaged product.
- Whether you need to return the product via Recorded delivery
- Whether you need to return the product via Special delivery
Please ensure the item is wrapped securely, include a copy of any paper work you received (either from E-mail or anything sent with your order) and ensure there is a short note from you explaining the reason for return.
Once we have given you a returns authorisation, please return any faulty or damaged items to the following address:
Stuarts Guns and Tackle
3(a) & 3(b) Wilford Bridge Road,
The terms and conditions for clothing returns are the same as written above.
If however you wish to exchange the item for a different size or colour, please contact us confirm this. Please note you may be charged for carriage on these returns.
Returning an unwanted item
Please contact us or phone 01394 385567 to confirm that the item is unwanted and that you will be returning the item.You may return an unopened item within 14 days of receiving it, for a full refund. We will refund your card as soon as we receive and process the item (please allow for another 14 days). We will only refund delivery costs if the return is a result of our error. We would recommend that you send an item via recorded deliver or special delivery.
If there is a fault with the good we shall undertake to repair or replace the item at our discretion. The repaired/replaced item will be shipped back to you free of charge. The basis for the guarantee will be that as supplied by the manufacturer. This guarantee is in addition to your statutory rights which remain unaffected. Any contract will be governed by English lawinal packaging and we should be notified with 14 days of your receipt of the goods
When item/s are returned to us it is company policy that all goods are checked to establish a genuine fault before replacements and refunds are given. If the occasion should arise and there is doubt regarding the returned item/s or if the item is under a manufacturers warranty, then the customer will be notified that the item will be sent back to the supplier for their inspection and no replacement or refund will be given until the authorisation has been received from the supplier. We thank you for your understanding in this matter.
Goods Damaged in Transit
We use a selction of carriers dependent on item, it's value or the delivery location. In the case of goods delivered by carrier, a signature will be required from the recipient. It is their responsibility to inspect the package for damage prior to accepting and signing for the delivery. Do not accept and/or sign for goods damaged in transit as this may make it impossible to claim for damages from the carrier. In the event of receiving goods damaged in transit, please contact us for a "Returns Authorisation" and further instructions. If goods have been received in a damaged state and signed for, a return delivery charge may apply.